Just a quick note to say the service I received was spot on, absolutely superb. I will be recommending your company to all my friends.
I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times, and for this very reason means that I will return to order future purchases, knowing I am in safe hands.
The usual excellent model from CMC; worth every penny. Service excellent and highly recommended.
Needless to say that your company have again provided an excellent service, and I will continue to purchase from your excellent range. Thanks again for the concern, its little things like this that separates you guys from the rest.
Thank you very much for your email - I'm extremely impressed with the personal approach to customer service.
My husband was very pleased with his gift. Thanks very much for prompt, safe delivery.
I am delighted with the service I received. I have, and would not hesitate to use your company again in the future.
You are a good company to work with because, by and large, you do "what it says on the tin"
Your company handled my order in a perfect manner. In fact, if all companies were as easy to deal with on-line I would probably carry out more transactions in this fashion. I will definitely be a repeat customer.
Dear Mr Paul
Thank you for your very kind email explaining your side of the story. I too don’t like complaining but feel I had to write back to you to thank you for your help. The process was handled very efficiently for which I thank you.
With regard to your recent email, don't worry, I of all people fully understand. As a professional modelmaker, we are constantly trying to improve our delivery, but the fact remains, that these things do take time. That said I can't wait for my Bugatti......
I must say, your customer service has been excellent on all levels to date - well done to everybody.
Thanks for all the updates, 10/10 for customer service!!!
I am delighted with my F1 World Championship Presentation. It's a work of art, many thanks.
Your customer service and friendly staff are some of the best that I've ever had from an online retailer. I would not hesitate to mention you to my friends and think you do a great job.
After a 2 year wait I can say a big thank you for the James Toseland WSB 07. I received it yesterday with a big grin on my face and as always it was in excellent condition. Keep up the good work.
I have just received my order , i want to thank you for your assistance and quick delivery. I am very happy with both products and quality of service and I will confidently make more orders in the future. I wish you a beautiful day.
I thought I would email you and let you know that my husband was absolutely thrilled to bits with his James Toseland 2007 World Superbikes Hanspree Honda Fireblade, and that it was well worth the 18+ month wait! It arrived in perfect condition, as per usual.
"I just recently purchased the Phil Hill Signed Ferrari from your company just wanted to say how thrilled I am with it what a fantastic model, I think its the best model I've ever purchased. I'm always so very pleased with all purchases I have made from yourselves. Thanks once again for a fantastic service."
"I never get impatient with you because you always let me know what the status of my order is.you are the best dealer i have ever dealt with. I have been buying F1 diecast for 30 years and you are the BEST. Many thanks"
"Just thought I'd drop you an e-mail about your service.
First off what a marvelous job your company does in getting all the info to us the buying public asap, sometimes this can be frustrating as the model itself doesn't appear for several years (yes I'm waiting for the imminent arrival of my RC30) not your fault I know but how excited am I now!!
As I've said in another e-mail a while ago you keep us informed along the way without taking a penny and when available the goods are sent out at lightning speed. A top notch service if ever there was one. I dread to think how much I've spent this year with you, not just on the die-cast bikes but on clothing as well, but I can say without fear of being wrong that I'll be back.
Thanks for an excellent service and a catalogue that is full to bursting with things that say buy me!!"
"Hi. I received the model of the 1960s Batmobile today and just had to write and say how pleased I am. Having used your site for a while now I always get great service and having ordered approximately 10 models over the past couple of years I have had no cause to complain. Keep up the good work."
"Dear sir, just to say the sales and exchange process was excellent from start to finish. thought you might appreciate some positive feedback."
I don't know if you get to read all these emails, but here goes anyway. Thanks for the note. Of course I have had waits for the minichamps for ages now. I think it was nearly 3 years for the Mansell/Senna taxi. The David Coulthard/Mika Hakkinen taxi was abandoned after a similar wait, and anything that is available can be picked up for a small fortune on ebay. I'd just like to let you know that I appreciate your monthly missives keeping me reminded of the joys to come in the future. Thanks for the trouble you take to do that. Hopefully the occasional nice email (such as this one) helps offset the frustrated ramblings you must also receive. Keep up the great work and be assured if I find anything else on your site my order will be with you. Cheers."