Thank you for allowing me the opportunity to visit the Diecast Legends office In Guildford. I made the trip yesterday afternoon and was able to obtain the model I was looking for in excellent condition. I’m very grateful to the friendly reception and service I received from the staff.
I just want to commend you and all your staff at Grand prix Legends on a fantastic job.I have been impressed from day one and will continue to use your Company and keep my Die-Cast Legend Membership going for many a year.
It is good to see that some companies still value customer service. Thank you once again, and keep up the good work.
I am delighted with my F1 World Championship Presentation. It's a work of art, many thanks.
I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times
The usual excellent model from CMC; worth every penny. Service excellent and highly recommended.
Diecast Legends would like to make returning your item for a refund or exchange as easy as possible. Please follow the instructions below for your particular request.
For all types of returns simply complete the returns form which can be found on the back of your invoice and return it with the goods. If you no longer have your invoice you can download the form here - Online Returns Form This must be within 14 days of receipt of goods.
For goods returned from outside mainland UK and the Channel Islands the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. It is mandatory to contact our returns department before returning any goods to us.
Please make sure the item is returned protected during transit with outer packaging similar to that with which it was sent. All items being returned for exchange / refund must reach us in a re-saleable condition which includes their immediate outer packaging.
Please return items to us by 2nd Class post. We recommend that you request a 'Proof of Posting' from your Post Office which they will issue to you free of charge. Please retain this certificate until you have received your replacement item or refund. If you are unable to provide this certificate, we will be unable to process a replacement or refund if we do not receive the faulty item. We cannot be held responsible for returned goods until they reach us. If the goods are too heavy for a 2nd Class Service then a Standard Parcel service should be used.
If you have any queries concerning a return you wish to make or to check the status of an item that has been returned, please contact our Customer Services department on 0844 887 8888 (00 44 844 887 8888 International). Alternatively you can e-mail our returns department directly at email@example.com
If for any reason you are unhappy with your purchase, you may return it to us for a replacement (where possible) or full refund of the purchase price. All items must be returned in a saleable condition, in its original package. The item must be protected with outer packaging similar to that with which it was sent. Postage costs are not refundable.
If you are living outside of the United Kingdom and wish to exchange an item for an alternative product, please note that we make a charge for repacking and administrative costs which can be calculated using the table below. Please note that this charge is not applicable to exchanges being delivered within the United Kingdom.
|Value of Exchange||European Union||Rest of the World|
Due to higher shipping charges, all CHANNEL ISLANDS goods will be charged at the EU rate.
If your goods have arrived with a manufacturing defect, or are inherently faulty, please return the goods to us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund.
If you suspect that your goods have been damaged whilst in transit, we would ask you to report this within 3 days of receipt so that a claim may be made against our couriers. You can report this damage by calling our Customer Services department on 0844 887 8888 or e-mail us direct at firstname.lastname@example.org We would then ask that the goods be returned to us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund.
If you have a damaged box or plastic lid then please call us first on 0844 887 8888 or e-mail email@example.com We may be able to replace these without you having to send everything back.
If the item we have sent you is incorrect or different to that stated on your invoice, please return the item to us within 14 days where we will be happy to process an exchange (where possible) or refund.
Any goods that have been custom made or specially ordered are non-refundable. These goods include any model aircraft that is manufactured through our special orders service.
Products purchased during our Sale periods are subject to our standard Returns policy.
If an item has been received as a gift we can only refund the original payer.
If you decide to return item(s) from your order for a refund that subsequently no longer qualifies you for the free gift item, you must include the free gift with the return, else Diecast Legends reserves the right to charge you the full RRP for the free gift item.
Returns may take up to 10 days to be processed after arriving with us, and refunds may take up to 14 days to clear. When your return has been processed for an exchange or replacement and the item is out of stock we will inform you by e-mail.
If you are returning your item from the UK or overseas, please send your Returns to the following address:
8 Quadrum Park
Old Portsmouth Road
Telephone: 0844 887 8888 (00 44 844 887 8888 International) E-mail: firstname.lastname@example.org